Children’s Services ICS Programme Lead
London | £ Excellent 

Main Responsibilities

  • Reporting to the BiB Children’s Services Director of Operations and Programmes and accountable through the Programme Board, work closely with a wide range of stakeholders across Children’s Services and provide line management of dedicated transformation roles within the programme team as required.
  • Inspire, motivate and matrix manage the multi-disciplinary team involved in this challenging, complex and high-risk programme.
  • Ensure there is a clear and agreed understanding of the services transformation requirements and establish robust programme plans and governance arrangements for their successful delivery (improved service user outcomes and experience, increased efficiency/productivity and reduced costs where required).
  • Ensure that the programme and workstreams produce the required products/deliverables, on time and to the required quality.
  • Ensure that the business is ready to receive and own the products/deliverables, that they are implemented successfully and the change managed.
  • Manage, monitor and deliver the programmes of work within allocated resources and budget to meet the agreed objectives, timescales, quality standards and performance targets – all with a relentless focus on improving outcomes for children.
  • Provide information and expertise to contribute to, and inform, Board decisions on the overall strategy for the transformation programme.
  • Resolution of programme matters instigating remedial action to manage risks, applying governance policy and judgement in deciding what matters and needs to be referred to the Board.
  • Provide subject matter expert advice and support to setting-up and delivery of the transformation programme and workstreams.
  • Build strong business relationships with key internal programme and departmental stakeholders, as well as the external provider clients across the Bi-Borough Councils, in order to effectively identify and manage change.
  • Fulfil comprehensive line management responsibilities for direct reports, including annual objectives and development goals setting, monitoring and realisation.


  • Strong analytical thinking and problem-solving skills. Able to analyse and present complex issues to individuals, small and large groups internally and externally.
  • Politically astute at all levels in the organisation and significant understanding of the political environment in which the service, partners and service users operate.
  • Strong interpersonal skills including the ability to persuade and influence at a strategic level and maintain the confidence and trust of management teams.
  • Able to lead, motivate, inspire and organise multi-disciplinary teams of technical and business professionals.
  • Strong financial management and planning skills, including producing effective business cases and proposals to identify and drive through efficiencies.
  • Able to assess and evaluate business risk and take effective action in project delivery.
  • Able to lead and facilitate service teams and service-user to work together to co-produce services that provide a better outcomes and user experience, more efficiently and at lower cost.
  • Possesses excellent verbal and non-verbal communication skills, which support a professional, confident and credible approach when working with both operational and senior management teams.
  • Competent and confident as a line manager, with demonstrable experience of getting the best out of people.
  • Comfortable with ambiguity and able to adapt approach to suit the circumstances.
  • Commitment to meeting the client’s quality requirements at all times.


  • Degree or equivalent experience in IT or related subject
  • Structured project management qualification (eg APM, Agile, Prince2).

If you are interested in this position, please send in your CV for a same day call back.